A notification from the German Federal Ministry of Justice dated October 26, 2001, added the German Clearing House as a new service department to the already existing supporting structure of Euro-Info-Consumers.
As per a decision of the French State Secretary Mr. Renaud Dutreil dated January 22, 2004 the mission for the French Clearing House has also been committed to Euro-Info-Consumers.
This is the first time a single structure, Euro-Info-Consumers, unites several national missions with European vocation. Indeed henceforth, the German and the French Clearing House will be able to reinforce the synergies of their two countries in the area of consumer protection.
Since then, the German and the French Clearing House as members of the European Extra Judicial Network (“EEJ-Net”) provide consumers with information on available alternative dispute resolution (“ADR”) bodies and procedures. The Clearing Houses assist the consumers with legal advice and practical help in pursuing a complaint with a professional based in another European country, Iceland or Norway.
During the pilot phase of the EEJ-Net, in every member state a national contact point has been nominated and established and ever since an effective network of 17 Clearing Houses helps consumers to resolve their cross border dispute through an appropriate ADR scheme.
This network aims at facilitating the redress and access to justice in case of a conflict with a professional based in another European country, Iceland or Norway.