The missions of the German and the French Clearing House are the following:

assisting consumers in their cross border disputes with professionals based in another European country,
Iceland or Norway by providing

• any necessary information on relevant mandatory rules
• legal advice
• information on existing Alternativ Dispute Resolution bodies (ADR-bodies) and procedures
• advice on the legal consequences of such ADR-procedures
• translation and transfer of consumer complaints to the competent Clearing House in the country where the professional is based
• assistance throughout the entire ADR-procedure
• information on German and European regulations on consumer protection
• information on other existing consumer protection bodies and contact points
• information on current problems occurring in cross border consumer transactions